Grip socks are absolutely required to attend all of our Pilates Reformer Classes. No socks = No entry. We require this for your safety and sanitation. Don’t have a pair or forgot them at home? We have pairs for purchase ($16-$20/pair) at our front desk!

The minimum age to attend our classes is 16 years old. A parental consent waiver must be signed before you come to class.

If it is your first class at our studio, we politely ask you to arrive at least 15 minutes before the class starts. This will allow time for set-up, a studio tour, and help with any questions you may have. If you have been to a class before, we recommend getting to class at least 10 minutes before class start time to put your belongings away in your locker and get set-up for class.

BYLD has a strict 2 hour cancellation policy. Cancellations can be made through our app or website. If you cancel before the 2 hour window, there is no penalty. If you cancel within the 2 hour window, you will be charged our Late Cancel Fee ($8) and your class will return to your account. If you do not cancel and do not show up to class, you will be charged our No Show Fee ($12) and the class wil not return to your account.

If a class is full.. join the waitlist. Our system will automatically enroll you into the class if a spot opens up. The waitlist moves quickly. If you are on the waitlist and can no longer make the class, please remove yourself as soon as possible. If you are enrolled into the class from the waitlist and do not attend, you will be charged our No Show Fee.

Our studio is not responsible for lost or stolen items. If you think you left something behind, please notify us and we will try to locate your item.